| Error Code |
What It Means |
Common Causes |
Common On |
Troubleshooting |
| H11 / E01 |
Indoor and outdoor units aren’t communicating properly. |
Issues with connection wiring or control boards. |
‣ Inverter Split System
‣ Multi-split System |
Turn the system off at the isolator, wait 3–5 minutes, and restart. |
| H12 |
Capacity mismatch between indoor and outdoor units. |
If indoor units combined capacity exceeds outdoor capacity. |
‣ Multi-split System |
Confirm correct model pairing; professional check. |
| H14 |
Indoor intake air temperature sensor abnormal. |
Faulty or disconnected sensor. |
‣ Split System
‣ Ducted System |
Reset power; clean filters to improve airflow. |
| H15 |
Outdoor compressor temperature sensor abnormal. |
Faulty or disconnected compressor sensor. |
‣ Split System
‣ Ducted System |
Power reset, check external obstruction; call a technician if the problem persists. |
| H16 |
Outdoor current transformer open circuit. |
Fault in outdoor PCB or IPM module. |
‣ Split System
‣ Ducted System |
Power reset; ask technician to inspect PCB/IPM. |
| H19 |
Indoor fan motor mechanism may be locked or jammed. |
Fan speed varies from expected; blockage or motor issue. |
‣ Split System
‣ Cassette System |
Clean filters and ensure vents unobstructed. |
| E07 |
Indoor fan operating failure. |
Fan motor not running correctly. |
‣ Inverter Split System
‣ Cassette System |
Clean filters; check airflow; call a technician if the problem persists. |
| E12 |
Fault in the outdoor unit. |
Outdoor control or communication errors. |
‣ Inverter Split System |
Power reset; if it returns, opt for a professional diagnosis. |
| H99 |
Indoor unit protection (freeze/overcool protection). |
Unit may be icing up or air flow is restricted. |
‣ Inverter Split System |
Turn the AC off, clean filters, and ensure clear airflow. |
| H33 |
Indoor and outdoor units incorrectly connected. |
Wiring mismatch or incorrect unit pairing. |
‣ Split System
‣ Ducted System |
Check installation compatibility and verify with a technician. |
| H50 |
Ventilation motor abnormality. |
Fault in the ventilation fan motor. |
‣ Split System
‣ Ducted System |
Safe reset or let a tech inspect the system if the error continues. |
| F91 |
Refrigeration cycle abnormality. |
Possible refrigerant or sensor issue. |
‣ Split System
‣ Ducted System |
Reset the power or call a technician to diagnose the sensor. |
| S01 |
Room temperature sensor failure. |
Faulty room temp sensor. |
‣ Inverter Split System |
Try a power reset; tech sensor check. |