Frequently Asked Questions

We install both split-system air-conditioning (ideal for individual rooms or zones) and ducted air-conditioning systems (whole-home or multi-zone coverage) to suit homes and businesses.

Installation time depends on system type and property layout. For example, simpler split-system installs may take a day, while a full ducted system might take 1–2 days or more depending on complexity (ductwork, wiring, zoning). You can reference real examples and ask about pre-works required.

Yes — we offer repairs, breakdown responses and maintenance on all major brands including systems we didn’t originally install. Regular servicing helps avoid unexpected breakdowns.

Typical maintenance includes cleaning or replacing filters, checking refrigerant levels and coils, inspecting drainage, checking electrical and mechanical components, verifying system performance and efficiency. Regular maintenance keeps your system running well, reduces energy usage and extends lifespan.

Signs include: reduced cooling/heating performance, odd noises or smells, frequent cycling on/off, higher electricity bills without increased use, leaking water or fluid around the unit. If you notice any of these, call us for a diagnosis.

Yes — we provide emergency call-out services. Whether your system has stopped working in the heat or you’ve got a major fault, we aim to respond quickly to get your system back up and running.

Absolutely. We supply and install high-quality, energy-efficient units. We’ll help you choose the right size and type for your property, budget and usage, and we handle the full installation from supply to commissioning.

We aim to minimise disruption. For example, when installing ducted systems we carefully plan routing of ductwork and placement of equipment. We clean up at completion and work neatly. We’ll review your space with you and explain what to expect.

Yes — in NSW, installers must hold the appropriate licence for refrigeration/air-conditioning work and comply with the relevant building, electrical and environmental standards. Also, outdoor units must be placed with attention to noise restrictions and council setbacks. You should ask your installer about licencing and compliance. Teknicool Air Conditioning+2customair.com.au+2

Here are some tips:

• Have your system serviced regularly (filters clean, components checked).
• Choose the correct size system for your space — oversizing can be inefficient.
• Use a programmable thermostat or zoning where possible.
• Ensure outdoor unit has clear airflow and shade, and indoor unit vents are unobstructed.
• Consider energy-efficient models with good SEER/COP ratings.